Dear Mr. Jensen,
I wanted to sincerely thank you for the consideration you have extended to me on the installation of my kitchen floor. You took an inadequate bid submitted to me from Carpet Exchange and not only beat it but generously offered to include the extra work that they had neglected to include on theirs. The situation could have been complicated and extremely stressful for me. It has meant a lot to me in toomany ways to list, butI do consider this a blessing.
Furthermore, I’d like to call to your attention a most remarkable employee of yours, Adam Neuman. From the minute he engaged with me in your store on 88th and Wadsworth, he was a valuable source of much needed information. His delivery was relaxed, understandable and informative without being pushy, arrogant or too friendly. In other words he came across in a sincere manner and in a natural way. He was even able to advise me on a bit of technicalities which, made a big difference while I was dealing with an unfriendly, uncooperative insurance company. He was the initial reason for my confidence in Carpet Mill. I have appreciated his service a great deal.
My floor is scheduled to be installed on November 10th. I have been waiting since July. My experience with Carpet Mill so far has made it well worth the wait.
At the home show in 2014 we met Tim in the Carpet Mill booth. We were impressed with him and the carpet he was showing.
At the 2015 home show, we again met Tim and questioned him about carpet he showed us last year and had the same carpet as the year before. We invited him to our house to measure and give us a quote.
At this time he asked us to register for a $1,000 drawing, which we did just to pacify him, knowing we probably would not win! The quote was acceptable and we gave him a down payment and scheduled the installation for March 19th.
The installation went very well and the installation crew was very professional and efficient. Two weeks later we received a call informing us that we won the drawing, the first time we won anything in years.
Thank you, Carpet Mill and Tim.
Jerrie and John Ericsson
We just wanted to thank you very much for helping us with our carpet purchase. We were there the “Customers Appreciation” weekend. We have had some major plumbing issues lately and Darlene (loved her by the way), and she mentioned it to you. You met our budget without hesitation, just to help us out. We appreciate it sooo much. We will always highly recommend Carpet Mill to anyone and everyone interested in new carpet . You made our year!!
Thank you so much.
Pam and Gary Gonzales
June 12, 2014
To whom it may concern,
We had carpeting installed June 4, 2014 with your company. The whole process went smooth and we are very pleased with the result.
From Mike Fertel, who was knowledgeable, helpful and accommodating to the installation crew led by Adrien Mirels, we can’t say enough positives!
Adrien Mirels and his crew were skilled and efficient, a “well-oiled machine”.
Needless to say, we will highly recommend your company.
Jean and I wanted to thank you for your help in our re-carpeting of our home last month. We especially wanted to commend the installers who did the installation on November 21st.
Oskar and Miguek were great. They were professional and courteous as well as very hard working in getting the whole job done in, what seemed to us, very minimal time. They took great care to the many pieces of furniture they had to move and left things clean and ordered when they were through.
We’d like to commend them and please pass on our thanks, again, to them. Between your personal assistance in helping us select our carpet and their professional installation experience, we will definitely be returning and recommending customers.
Regards, Jim Sidinger
We at Petsmart just wanted to say, “THANK YOU!”, for your very helpful donation. We know we gave you short notice for carpet samples. Your urgency in gathering these carpet samples was amazing. Thank you so much. It’s organizations like yours that make our Adoption Events so successful.
Thank you again,
Amanda and Petsmart Team
Hi John, We had our hardwood floors done this past weekend and wanted to let you know what a great job they did. Jim Barker, through Carpet Mill Outlet Stores, set everything up for us and the workers were very professional and hard working – we were extremely pleased.
Thank you for helping us out!
Just a little note to thank you for all you did in helping us to get our parquet floor. It’s beautiful! Daniel and Lester did such a good job. They’re a wonderful team the way they work together. (They had the carpet taken up within 20 minutes of being here).
Congratulations on your promotion. The Quincy’s store’s gain is Abeline’s loss! But, never mind because you’re all on the same team. God bless you with your success at the new store.
With all the best wishes, Bob and Iris Betteridge
John, it sure was a mess doing it but the new floors look great. Here are a few pictures.
Gary & Diane Rumsey
I wanted to thank you for the great service and terrific carpets in Central City. Amadour and his colleague were incredibly professional and kept in close communication with me throughout the installation. We’ll be back again!
I am writing to you about the positive experiences we have had with the store manager in Arvada and the contractors completing the work.
My husband and I were in the middle of a transition after making the difficult decision to move from Broomfield, CO to Austin, Texas. My husband lost his job in October 2010 and I was laid off in June 2011. Fortunately, my husband got a job in June. We made the difficult decision to sell our home and move to Austin in July 2011.
With that decision, we came to the Arvada store and told Larry our situation and what we needed in carpet. I had lots to worry about since we needed to fly back and forth between states until we could complete our move. Larry took care of everything. He made us fell at ease because he was so knowledgeable about the product, the finance process and the installation scheduling. I worked with him on my schedule and he worked with the contractors to find a date for installation. He also provided an estimate of costs for granite and installation. He provided accurate information to help us make a good decision. He went above and beyond any service I would have expected. believe me, with all the stress I was feeling, Larry’s commitment to my family, helped take the edge off.
The same holds true with the contractors assigned to our projects. We were in the midst of packing, while they were installing. The carpet installation, the ladies at Pinnacle granite, and the guys who installed the granite. All were professional and accommodating to our needs and to ensure they delivered and installed the product(s) with care and quality. A big thank you to these wonderful people!
Brenda and Chris MacDonald.
Attention Randy Installation/Service
I am taking this opportunity to express our strong satisfaction regarding the quality of your product and related installation by Jerry’s Quality Carpet team for a recent carpet purchase and install.
Please convey this positive message to his group as well. We found them easy to work with and very focused on quality in their workmanship and the handling of furniture in our home.
Karen and David Caster
I just wanted to take this opportunity to thank you for the kicking deal you gave us on our carpet. We will have it installed mid April. Jamie did an excellent job representing your company and we really are excited for the change and feel of our home.
I will definitely refer my customers your way and look forward to a long and prosperous relationship with Carpet Mill.
Tina & Mike
Chris Fanning, Store Manager
Integrity is the only word I can think of. Thank you Chris, for helping me with what was a huge purchase for me.
Thank you for the wonderful crew who cut the carpet, combining two rooms to eliminate a “high-traffic” seam.
I am glad Carpet Mill was my choice and had you help me!
We are impressed that someone in your position with so many demands on your time would take such a personal interest in our situation.
Thanks for all you did with Stainmaster on our behalf. You were key to getting all this resolved.
We’re thrilled with the carpet and the installation and want to thank you again for all your help and all the time you took with us.
Bob and Lynda Gerber
I am writing this memo to praise your employee, Martin Cech. He is so knowledgeable and such a hard worker. He just recently installed flooring in my kitchen. He did a beautiful job, plus, he is so polite.
I think you are lucky to have him working for you.
Joyce Lookingbill, Denver, Colorado
I am taking this opportunity to express our strong satisfaction regarding the quality of your product and related installation by Jerry’s Quality Carpet team on Monday, January 25, 2010. Please convey this positive message to his group as well. We found them easy to work with and very focused on quality in their workmanship and the handling of furniture in our home.
—K. & D. C., Aurora, CO
This message is being sent to you to tell you how pleased I was with my recent carpet purchase at your Lakewood Store at 9840 W Colfax.
Your sales person, Carol A. McBride treated me with courtesy, answering all my questions, and providing me with suggestions to enable me to make a decision. We spent significant time looking at samples and evaluating possibilities. McBride never left me with the feeling that I was being rushed, or gave me ambiguous answers.
Additionally, McBride and her manager Donna were able to be price competitive with another carpet supplier I had visited prior to going to Carpet Mill Outlet Stores.
These actions made it easy to decide who to purchase from, with Carpet Mill Outlet Stores easily becoming the winner.
Finally, I left with the distinct feeling that should any problems arise with this order, McBride would be there to help resolve them.
It seems to me that employees like Carol McBride can’t help but to enhance the success of any business.
—F. S., Arvada, CO
I am writing to you to tell how wonderful CyndiLee Bennett and John (your vinyl installer) have been to work with.
We met CyndiLee in the final stages of building our new home before she moved to the Lakewood store. She was patient and creative with a great sense of humor. She helped us sort through all the options for our home and the new furniture we were buying. After closing on the house, we called CyndiLee and discovered she’d moved to the Lakewood store. We insisted on continuing to work with only her as we felt she had established a strong relationship with us and understand our needs. She came to our home, helped us finalize our plans and order our area rugs and vinyl. She even took the time to look at some of the accent paint options we are considering and offer her opinions.
Enter John the wonderful vinyl installer. He did such a great job installing the vinyl in the 340SF back room to my brand new 2000SF art studio in my new home that on the spot we ordered vinyl for our heater room which he installed this week. During that installation, we mentioned that our area rugs should be in and he offered to check on them, pick them up and deliver them to us when he returns Monday evening to install our cove molding. He has been proactive and meticulous in his installations. He showed me where the seams are and I still can’t see them. He made sure that my general contractor understood that we needed quarter round installed on top of the vinyl so it wouldn’t curl (for which I’m so grateful).
In short, both John and CyndiLee have been a delight to work with and I’ve been recommending them and your store to all of our friends who admire our carpet and vinyl. I’ve copied CyndiLee on this email but I don’t have an email address for John, so I’d appreciate you forwarding this email to him. It’s nice to know that people notice when you go above and beyond.
—D.W., Aurora, CO
I wanted to send a E-mail to someone in management of Carpet Mills Outlets to say THANK YOU for having a wonderful, caring, and knowledge-driven employee at the west Colfax store in Colorado. Her name is CyndiLee Bennett. I was in need of finding carpet for a lady that is disabled and Ms. Bennett was so very professional and honest as well as attentive. If only more companies valued this type of service from the people they hire. She deserves special recognition for her grace as a person and salesman for Carpet Mills.
—K.C., Denver, CO
I just wanted to send along a thank you for putting me in touch with Donna and helping me with a couple of my flooring projects. We are getting one of our floors installed this Thursday and will be doing the kitchen next. I just really appreciate you helping me out with this.
Donna has been absolutely incredible to work with. She is accommodating, responsive and very informative with regard to flooring. In addition, she’s fun to work with and she establishes a lot of trust with her clients. Thank you for putting me in touch with her! When she and I saw each other, we recognized each other from when we were in your television spot together! Go figure!
Thanks again for such great service, Jim. We are really excited to get our floor and just really appreciate everything you’ve done.
Have a great day!
—M.M., Denver, CO