Dear Sirs,
I am writing to you about the positive experiences we have had with the store manager in Arvada and the contractors completing the work.
My husband and I were in the middle of a transition after making the difficult decision to move from Broomfield, CO to Austin, Texas. My husband lost his job in October 2010 and I was laid off in June 2011. Fortunately, my husband got a job in June. We made the difficult decision to sell our home and move to Austin in July 2011.
With that decision, we came to the Arvada store and told Larry our situation and what we needed in carpet. I had lots to worry about since we needed to fly back and forth between states until we could complete our move. Larry took care of everything. He made us fell at ease because he was so knowledgeable about the product, the finance process and the installation scheduling. I worked with him on my schedule and he worked with the contractors to find a date for installation. He also provided an estimate of costs for granite and installation. He provided accurate information to help us make a good decision. He went above and beyond any service I would have expected. believe me, with all the stress I was feeling, Larry’s commitment to my family, helped take the edge off.
The same holds true with the contractors assigned to our projects. We were in the midst of packing, while they were installing. The carpet installation, the ladies at Pinnacle granite, and the guys who installed the granite. All were professional and accommodating to our needs and to ensure they delivered and installed the product(s) with care and quality. A big thank you to these wonderful people!
Brenda and Chris MacDonald.
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Attention Randy Installation/Service
Dear Randy,
I am taking this opportunity to express our strong satisfaction regarding the quality of your product and related installation by Jerry’s Quality Carpet team for a recent carpet purchase and install.
Please convey this positive message to his group as well. We found them easy to work with and very focused on quality in their workmanship and the handling of furniture in our home.
Sincerely,
Karen and David Caster
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Hi Jim:
I just wanted to take this opportunity to thank you for the kicking deal you gave us on our carpet. We will have it installed mid April. Jamie did an excellent job representing your company and we really are excited for the change and feel of our home.
I will definitely refer my customers your way and look forward to a long and prosperous relationship with Carpet Mill.
Sincerely,
Tina & Mike
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Chris Fanning, Store Manager
Integrity is the only word I can think of. Thank you Chris, for helping me with what was a huge purchase for me.
Thank you for the wonderful crew who cut the carpet, combining two rooms to eliminate a “high-traffic” seam.
I am glad Carpet Mill was my choice and had you help me@
Thank you!!!
Janiece Goosage
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Dear Jim,
We are impressed that someone in your position with so many demands on your time would take such a personal interest in our situation.
Thanks for all you did with Stainmaster on our behalf. You were key to getting all this resolved.
We’re thrilled with the carpet and the installation and want to thank you again for all your help and all the time you took with us.
Many thanks!
Bob and Lynda Gerber
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I am writing this memo to praise your employee, Martin Cech. He is so knowledgeable and such a hard worker. He just recently installed flooring in my kitchen. He did a beautiful job, plus, he is so polite.
I think you are lucky to have him working for you.
Joyce Lookingbill, Denver, Colorado
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Dear Randy:
I am taking this opportunity to express our strong satisfaction regarding the quality of your product and related installation by Jerry’s Quality Carpet team on Monday, January 25, 2010. Please convey this positive message to his group as well. We found them easy to work with and very focused on quality in their workmanship and the handling of furniture in our home.
Sincerely,
—K. & D. C., Aurora, CO
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This message is being sent to you to tell you how pleased I was with my recent carpet purchase at your Lakewood Store at 9840 W Colfax.
Your sales person, Carol A. McBride treated me with courtesy, answering all my questions, and providing me with suggestions to enable me to make a decision. We spent significant time looking at samples and evaluating possibilities. McBride never left me with the feeling that I was being rushed, or gave me ambiguous answers.
Additionally, McBride and her manager Donna were able to be price competitive with another carpet supplier I had visited prior to going to Carpet Mill Outlet Stores.
These actions made it easy to decide who to purchase from, with Carpet Mill Outlet Stores easily becoming the winner.
Finally, I left with the distinct feeling that should any problems arise with this order, McBride would be there to help resolve them.
It seems to me that employees like Carol McBride can’t help but to enhance the success of any business.
Sincerely,
—F. S., Arvada, CO
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Dear Jim,
I am writing to you to tell how wonderful CyndiLee Bennett and John (your vinyl installer) have been to work with.
We met CyndiLee in the final stages of building our new home before she moved to the Lakewood store. She was patient and creative with a great sense of humor. She helped us sort through all the options for our home and the new furniture we were buying. After closing on the house, we called CyndiLee and discovered she’d moved to the Lakewood store. We insisted on continuing to work with only her as we felt she had established a strong relationship with us and understand our needs. She came to our home, helped us finalize our plans and order our area rugs and vinyl. She even took the time to look at some of the accent paint options we are considering and offer her opinions.
Enter John the wonderful vinyl installer. He did such a great job installing the vinyl in the 340SF back room to my brand new 2000SF art studio in my new home that on the spot we ordered vinyl for our heater room which he installed this week. During that installation, we mentioned that our area rugs should be in and he offered to check on them, pick them up and deliver them to us when he returns Monday evening to install our cove molding. He has been proactive and meticulous in his installations. He showed me where the seams are and I still can’t see them. He made sure that my general contractor understood that we needed quarter round installed on top of the vinyl so it wouldn’t curl (for which I’m so grateful).
In short, both John and CyndiLee have been a delight to work with and I’ve been recommending them and your store to all of our friends who admire our carpet and vinyl. I’ve copied CyndiLee on this email but I don’t have an email address for John, so I’d appreciate you forwarding this email to him. It’s nice to know that people notice when you go above and beyond.
—D.W., Aurora, CO
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I wanted to send a E-mail to someone in management of Carpet Mills Outlets to say THANK YOU for having a wonderful, caring, and knowledge-driven employee at the west Colfax store in Colorado. Her name is CyndiLee Bennett. I was in need of finding carpet for a lady that is disabled and Ms. Bennett was so very professional and honest as well as attentive. If only more companies valued this type of service from the people they hire. She deserves special recognition for her grace as a person and salesman for Carpet Mills.
—K.C., Denver, CO
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Jim,
I just wanted to send along a thank you for putting me in touch with Donna and helping me with a couple of my flooring projects. We are getting one of our floors installed this Thursday and will be doing the kitchen next. I just really appreciate you helping me out with this.
Donna has been absolutely incredible to work with. She is accommodating, responsive and very informative with regard to flooring. In addition, she’s fun to work with and she establishes a lot of trust with her clients. Thank you for putting me in touch with her! When she and I saw each other, we recognized each other from when we were in your television spot together! Go figure!
Thanks again for such great service, Jim. We are really excited to get our floor and just really appreciate everything you’ve done.
Have a great day!
—M.M., Denver, CO
